Customer Support
Frequently Asked Questions
Quickly search and locate answers regarding shipping rules, invoice calculations, and developer systems.
Can I modify delivery locations after booking?
Addresses can be modified before our courier rider receives the parcel from the pickup location. Once in transit, adjustments require placing a return-to-origin hold via corporate panels.
Can I modify delivery locations after booking?
Addresses can be modified before our courier rider receives the parcel from the pickup location. Once in transit, adjustments require placing a return-to-origin hold via corporate panels.
What is the cash settlement timeline for COD accounts?
For standard Professional merchants, COD cash collection settlements are executed twice a week (48-hour holds). Custom Enterprise pricing offers direct daily reconciliations.
What is the cash settlement timeline for COD accounts?
For standard Professional merchants, COD cash collection settlements are executed twice a week (48-hour holds). Custom Enterprise pricing offers direct daily reconciliations.
Why is my tracking ID showing "Not Found"?
Waybills can take up to 2 hours to sync with terminal sorting engines after generation. If your ID is still not found after 6 hours, please reach out to customer support.
How do I track my shipment?
Simply enter your Waybill tracking ID (e.g. MCS-5829103-PK) in the tracking widget on our Home Page or Track Shipment page. You will see a chronological layout of regional hubs scanned, dispatch logs, and proof signatures.
Why is my tracking ID showing "Not Found"?
Waybills can take up to 2 hours to sync with terminal sorting engines after generation. If your ID is still not found after 6 hours, please reach out to customer support.
How do I track my shipment?
Simply enter your Waybill tracking ID (e.g. MCS-5829103-PK) in the tracking widget on our Home Page or Track Shipment page. You will see a chronological layout of regional hubs scanned, dispatch logs, and proof signatures.